Terms of Sale & Warranty
Shipping and Handling Fees
WITHIN the Continental USA:
If rates can be calculated for shipping options, they will be displayed. Otherwise, customers will be contacted and advised of actual shipping fees.
OUTSIDE the Continental USA:
Upon completion of online orders, credit cards will be authorized for the sale of products selected. An email confirmation, including shipping fees, will be sent promptly with the scheduled ship date. Once approval is received for the total amount, payment will be captured at the time of shipment.
International customers are responsible for any customs, duties, and taxes (including clearance delay fees) etc. that may be assessed upon delivery.
PizzaTools proudly manufactures products at its Spokane Valley, WA facility. Although many products are stocked, some orders require manufacturing to meet quantities. A customer service representative will advise regarding lead times for custom and out-of-stock items.
Transit time is not included and should be added to lead time to estimate the arrival date of orders.
Overnight, Second Day or Express Saver 3-Day delivery is available via Federal Express for an additional charge. If expedited shipping is selected, customers will be notified of expedited delivery fees. Orders will not ship without customer approval of expedited delivery fees.
PizzaTools warrants all products against defects in material or workmanship from date of purchase for a period of 90 days. Defective products will be repaired or replaced, but PizzaTools nor LloydPans will not be responsible for any consequential damages, including any claim of lost profits. Warranty is voided if products are washed in an automatic dishwasher since most detergents contain caustic and corrosive chemicals that damage our products. Sticking issues are not a manufacturer defect.
No merchandise will be returned without prior authorization. All products returned must be in new and unused condition, and will be shipped at customer’s expense, unless there is an error on the part of PizzaTools. A 25% restocking fee may be assessed on returned goods, including authorized returned goods, if the reason for the return is not due to a PizzaTools error. Returns on custom manufactured products will not be accepted.
This sale shall be governed by the laws of the State of Washington without giving effect to its choice of law or conflict of principles. In the event of a dispute of any nature arising between PizzaTools and customer, venue shall be proper in Spokane County, Washington Superior Court and the prevailing party shall be entitled to recover reasonable attorneys' fees and costs.
PizzaTools.com is a website that is owned by Lloyd Industries, LLC, manufacturer of commercial baking solutions for the pizza, baking and restaurant industries. Every step of the manufacturing and coating process is conducted entirely in-house at our facility in Spokane Valley, Washington.
If your questions can't be answered here, contact Sales or Customer Service for more information.